FAQ

FREQUENTLY ASKED QUESTIONS

Sizing

How do I pick the right size underwear for my child?

Just visit our Size Guide here to find the perfect size undies. If in doubt, contact us and we'll help you make your final selections. And no worries mom/dad...we have a great exchange policy to make sure you're happy.

Materials/Design

Are your undies easy for my child to pull up/down?

Yes. I’ve designed the waistbands with extra wide and comfortable cloth-covered elastic which makes them extremely easy to push down and pull up. Great for potty training and teaching this part of the process (covered in my book).


Will your undies help my child self-dress?

If you want to teach your child easy self-dressing, consider ordering the Bear/LEARN pattern of Tiny Undies - they are designed specifically to teach this task.

When should I choose trainers vs. undies? What is the difference?

If you are doing elimination communication, you can use training pants during outings, nighttime, and daycare, and any other time you'd like to keep pants and surfaces more dry than undies will keep them. Tiny Trainers have a double-layer of needle-punched cotton that will usually absorb a small to medium sized pee, but pants will still get wet. Normally, though, they will keep the floor from being wet. Most other brands of training pants do not offer this much absorbency. For EC, undies will help a child feel like they are not wearing diapers and can sometimes enhance the learning process. Learn more in my EC book.

If you are doing potty training with a 2 or 3 year old, you would do better going from diapers to undies as opposed to training pants - they feel less like diapers. However, you can also use training pants to help as a back-up during outings, nighttime, and daycare. Learn more in my potty training book.

The main difference between my trainers and undies is absorbency. Tiny Trainers have a double -layer of needle-punched cotton in the center as well as two layers of regular cotton. Tiny Undies are a single layer of regular cotton.

If you need help with your decision, hit the chat button in the corner of this page or contact us here.

Are the colors going to match those on my screen?

Two things: 1. We don’t know how the resolution or contrast on your mobile device or computer is set up, so the color you see may not match, exactly, the color of undies or trainers you receive. 2. Our undies/trainers are naturally-dyed, which has some dye variation inherent in the dyeing process. We try to control variations as much as possible but sometimes the color you receive may vary from what you see online. Thanks for understanding, and for enjoying what you receive…we love all of the colors and are sure you will, too!

Do your undies have extra padding in them?

No. They are a single layer of cotton. Please see our Tiny Trainers for a padded option.

Do your training pants need a cover?

If you want to keep pants dry and your child is still having pee accidents or misses, you can optionally cover Tiny Trainers with a cloth diaper cover or wool shorties. We will be offering wool shorties (that pull up) at some point in the near future on this website. Til then, check etsy. Tiny Trainers usually hold a small to medium sized pee, but since they have no plastic or PUL layer, the liquid can go into the pants as well. But, generally, the liquid does stay off the floor without a cover. Again, your mileage may vary.

Will your products shrink?

Yes, they are 100% cotton, so you can expect up to 6% shrinkage. Please see our Care Instructions, below.

Do you use organic cotton?

We do not offer organic underwear at this time, as our goal is to keep these undies affordable and accessible to all. We do, however, offer a natural unbleached/undyed option, all of our undies are 100% cotton, and all of our dyed undies are completely chemical-free.

Are your products made in the USA?

I am presently (June 2017) researching production here in North Carolina, getting price quotes from cut and sew shops, and even considering opening up my own cut and sew shop to give you more variety and higher quality at the same inexpensive cost. Please stay tuned and I’ll let you know when this has happened. In the meanwhile, all Tiny Undies currently for sale in my online shop were designed here in Asheville, North Carolina, and manufactured by an eco-conscious, BSCI certified sweatshop-free manufacturer in China.

Ordering

Can I buy your products in a physical store?

At this time it makes more sense to only sell our products online. However, we've slowly been offering wholesale accounts to various small shop owners and Go Diaper Free coaches in our network. But, generally, they are not found in stores near you to keep our prices reasonable. You can find them here and only here!

Do you offer bulk discounts or wholesale pricing?

Only on a case-by-case basis. Please email us for more info.

Can I buy less than/more than 3 pair on an individual basis, a mixed color package, or patterns?

At this time we only offer 3-packs of a single color. We occasionally offer a limited-time fabric design that has patterns. And we occasionally offer a mixed color package to celebrate a holiday. But, generally, we make gender-neutral, solid-colored underwear for young children...and they are simple, by-design.

Can I place an order over the phone with you instead of online?

Yes. Although our website is 100% secure and we do not store your credit card information in any way, we have some customers who prefer to order over the phone. Simply call 866-TINY-500 ( 866-846-9500) and our helpful Mamas will assist you in placing your order.

How many pair of Undies/Trainers do I need?

This varies by child, of course, but my experience has been that for every child you will need 9-12 pairs of underwear or training pants. This amounts to 3 or 4 of our 3-packs (and that quantity might just earn you free shipping, btw!). This will give you adequate stock to rotate if you have a lot of pee misses or accidents, and/or don’t get to your laundry immediately every single time. 

Shipping

Do you ship to (name a country)?

Yes! We will ship anywhere. During checkout you'll be able to preview your shipping charges prior to paying for your order. We ship all international orders via United States Postal Service. Note, we are not responsible for any additional duties charged to you by your carrier, if any. Although we don't normally see this sort of thing, it has happened in the past.

Do you offer free shipping?

We offer free shipping to the US (only) if your product total, before tax or shipping, is $65 USD or more. Please select “free shipping” at checkout if you’ve reached this amount.

How long will it take to get my shipment?

We ship via USPS only (at this time) - First Class Mail unless your order is over 13oz. If you select Priority Mail (or if you have an order over 13oz) you will generally receive your items more quickly. If you select First Class (if it's an option), you will generally pay less but it will take slightly more time in most instances. If you are taking advantage of our “free shipping over $65” offer, know that this is only good for First Class shipping via USPS in the US at this time. We generally ship out within 1-2 business days of receiving your order, oftentimes faster.

How do you ship?

We currently ship via United States Postal Service. They rock.

Can I track my shipment?

Of course! All shipments, domestic and international, are labeled with USPS tracking numbers. When your item ships we send you an email with your unique tracking number in it. Open that email. Click the tracking number link that’s inside and you will go to the USPS website to see where your package is and when it is scheduled to arrive. Give it 24 hours from the time you get that email before the tracking info will be in the USPS system.

Care Instructions

How do I care for my Tiny Undies?

We recommend you wash on cold and tumble dry on a low or medium setting to reduce shrinkage, as at these young ages, every inch counts. Ironing is not necessary.

How do I care for my Tiny Trainers?

When you first receive your training pants, wash and dry them one to three times to "fluff" them (the center core will expand and become more absorbent). But, use a cold/low setting for the wash and the dry. From then on, we recommend you wash on cold and tumble dry on a low or medium setting to reduce shrinkage, as at these young ages, every inch counts. Ironing is not necessary.

Returns/Exchanges

What is your returns policy?

Any full-priced item (excluding sale items) may be returned or exchanged within 30 days of delivery for a full refund (minus shipping) if you are in any way unsatisfied with your product. In order to qualify for a refund, the product must be returned in exactly the same manner as it was delivered. For Tiny Undies 3-packs, underwear must still be in resealable bag, packaging intact, cosmetically and functionally as new. If the packaging is damaged, you will be charged a small restocking fee. If the product is damaged (by you or your child), we can not accept the return.

If the issue is our fault (such as in the case of a defective or damaged item or a mis-shipment), please contact us immediately, including your order number and what the issue is. If defective or damaged, we will get you a replacement as soon as possible. Should you need to return a defective or damaged item, you will receive a refund of the purchase price along with reimbursement for the return shipping costs. We will exchange your items and pay for outgoing shipping to you as well.

If you made a mistake in your order, you will have to cover shipping both ways, but we will happily exchange the product or refund the product cost as quickly as possible so long as the packaging is intact. See above for more on that. In any case, please contact us immediately with your order number and further details and we’ll help you with the exchange right away.

Lastly, if there is an issue that is somewhere between your responsibility and ours, we’ll meet you in the middle! We aim to make things easy for you and want you to be really happy with your experience here.

Please…always make sure to contact us before shipping anything back for any reason. That way we can be sure to take care of you immediately and accurately!

Didn't find your answer?

No worries! See our contact options here
(or hit the chat button at the bottom of your screen).

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